Mail-In Repair
Can’t come to Madison? Ship it.
ITS accepts appropriate mail-in repair work from anywhere in the country. The process below walks you through shipping your equipment safely — from first contact to return shipping.
Mail-In Address
ITS Computer Repair
1360 Regent Street
STE 223
Madison, WI 53715
Before you ship
Contact ITS first — before anything goes in a box. A short conversation about the device and the problem makes sure mail-in is the right path, and helps ITS look out for your package when it arrives.
- Contact ITS by phone, email, or the Request Service form
- Back up your data if the device still works and this isn’t a data-recovery case
- Completely shut the device down — never ship a sleeping or hibernating laptop
The Process
Shipping your device in ten steps
Contact ITS
Reach out before shipping: call 534-200-5555, email info@itscomputerrepair.com, or use the Request Service form. Describe the device and the problem so ITS knows what to expect.
Back up data if possible
If the device operates normally and this is not a data-recovery case, back up anything important before shipment. If the device is failing and data recovery is the goal, skip this step — continued use can make recovery harder.
Shut the device down
Completely power off the equipment. Laptops should be fully shut down — do not ship a computer that is sleeping or hibernating.
Limit accessories
Do not include unnecessary accessories unless ITS asks for them. An AC adapter or charger may be requested depending on the problem — confirm what to include when you contact ITS.
Protect the device
Wrap the device in several inches of quality bubble wrap or equivalent protective material. Pay special attention to corners, edges, the display, and the chassis. The device should never contact the exterior walls of the shipping box.
Use a strong box
Choose a sturdy shipping box with room for padding on all sides. Fill all empty space with appropriate packing material so the device cannot move inside the box during transit.
Include your information
Place a note inside the package with:
- Your name, phone number, and email
- Return shipping address
- Device manufacturer and model
- A description of the problem
- Your service-request number, if one has been issued
Ship with tracking
Use a shipping method that provides tracking, and consider shipping insurance appropriate to the value of the device. Share the tracking number with ITS if you can.
ITS evaluation
Once your equipment arrives, ITS evaluates it and contacts you with the findings. You’ll get a clear explanation of the problem and the available options. Nothing proceeds beyond the agreed diagnostic process without your approval.
Return shipping
After any approved work is completed, return shipping arrangements are made with you directly.
Ready to ship your device to ITS?
Start with a conversation — contact ITS first so your repair is expected and handled correctly from day one.