Apple Products
Mac desktops, MacBooks, iPads, and iPhones — hardware diagnostics, component issues, storage and memory upgrades where possible, and operating-system problems.
Services
What ITS diagnoses and repairs
One shop for computers, electronics, data, networks, and home theater — all evaluated with the same repair-first approach. Not every device and not every failure can be repaired, but ITS will always tell you honestly where things stand.
Repair & Upgrades
Hardware problems, performance problems, and everything in between
ITS works on a broad range of equipment. If you don’t see your device listed, ask — if ITS can’t help, you’ll get an honest answer rather than a guess.
PC Laptops
Screens, keyboards, batteries, hinges, storage, memory, cooling, and power issues across Windows laptops of all ages and brands.
PC Desktops
Custom builds and brand-name towers. Diagnostics, component replacement, upgrades, and troubleshooting of boot, power, and stability problems.
Gaming Consoles
Modern and older consoles evaluated for power, overheating, disc drive, HDMI, and controller problems.
Audio / Video Equipment
Receivers, amplifiers, speakers, and related components — connectivity and signal problems diagnosed at the board and connection level where practical.
Cell Phones
Phones evaluated for physical damage, charging, battery, and board-level issues. Feasibility varies by model — ITS will tell you upfront.
Other Electronics
Tablets, portable devices, and equipment other shops won’t look at. If it’s electronic and broken, it’s worth asking.
Frequently Requested
Computer Diagnostics SSD Upgrades Virus / Malware Removal Liquid Damage Diagnostics
Common repair & upgrade work
- Hardware diagnostics & failure isolation
- Component replacement
- Storage upgrades & data migration
- Memory (RAM) upgrades
- Operating-system issues
- Cooling & overheating problems
- Power & charging issues
- Physical damage diagnostics
- Performance problems & tune-ups
A note on what can be repaired
Some failures — certain board-level damage, obsolete parts, or devices designed to be unrepairable — can’t always be fixed economically. ITS’s job is to find out which situation you’re in and explain it clearly, before you spend anything on the wrong solution.
Computer Diagnostics. Every repair at ITS starts here — identifying the actual failure before any parts are ordered or work is approved.
SSD Upgrades. One of the most effective ways to extend the life of an older machine. ITS can evaluate whether your system is a good candidate and migrate your data.
Virus / Malware Removal. Cleanup, hardening, and honest advice on avoiding a repeat infection.
Liquid Damage Diagnostics. Spilled on your laptop? Shut it down and contact ITS — continuing to use it can turn a recoverable situation into an expensive one.
Data Recovery
When the data matters more than the device
Photos, documents, business records, projects — sometimes the hardware is expendable and the data is not. ITS evaluates storage devices that have failed, been damaged, or stopped being recognized.
Cell Phones
Phones that won’t power on, broken screens on devices with important data, and phones damaged by liquid or impact.
Hard Drives
Clicking, spinning, or silent drives — internal and external — evaluated for recoverability.
SSD & USB Storage
Solid-state drives, thumb drives, and flash-based storage that have failed or stopped being detected.
RAID & NAS
Multi-drive arrays and network-attached storage evaluated for recovery options after drive failure or array corruption.
Laptops with Soldered SSDs
Modern laptops with non-removable storage require specialized approaches. ITS can evaluate what’s possible for your specific model.
SD Cards
Camera and device cards with corrupted or inaccessible photos and files.
If the data is important, stop using the device. Continued use of a failing drive or phone — including repeated reboot attempts — can make recovery harder or impossible. Power it down and contact ITS for an evaluation. Recovery feasibility varies with the type and extent of the failure, and no recovery outcome can be guaranteed in advance.
Networking & Tech Support
Technology that talks to each other, reliably
Connectivity problems are frustrating because the cause is rarely obvious. ITS diagnoses coverage, configuration, and device-communication problems across homes and small offices.
- Home Networking — whole-home coverage and reliable connections
- Small Business Networking — workstations, shared resources, and stability
- Wi-Fi Troubleshooting — dead zones, dropouts, and slow speeds
- Router & Network Setup — proper configuration from the start
- Device / Printer Connectivity — getting stubborn devices to cooperate
- Remote Support — help with issues that don’t require a bench visit
- Residential Home Theater — design, setup, and optimization of viewing and listening spaces
- AV Troubleshooting — no picture, no sound, handshaking, and signal problems
- System Setup — receivers, displays, speakers, and source devices working together
- Configuration — settings tuned for your room, equipment, and preferences
Home Theater / AV
Your theater should just work
Receivers, televisions, speakers, streaming devices, game consoles — modern home theater setups involve a lot of components that all need to communicate correctly. ITS sets up, configures, and troubleshoots residential AV systems.
Pricing
Transparent pricing, coming soon
Diagnostic and service pricing is being finalized and will be published here. In the meantime, contact ITS for details specific to your device and situation.
FAQ
Common questions
Do you diagnose before repairing?
Yes — diagnosis is the foundation of how ITS works. The goal is to understand what actually failed before recommending or performing any repair, so you’re not paying for guesses.
Can you tell me whether something is worth repairing?
That’s one of the most useful things ITS does. After evaluation, you’ll get an honest assessment of your repair options alongside the cost and trade-offs of replacement, so you can make the call that makes sense for you.
Do you repair devices that other shops will not?
ITS evaluates a wide range of equipment, including older and less-common devices that many shops decline. If a repair isn’t practical, you’ll hear that honestly rather than receiving a device back untouched with no explanation.
Do you work on older equipment?
Often, yes. Age alone doesn’t disqualify a device — older equipment is frequently worth evaluating, especially when it still does the job or holds important data. Contact ITS with the make and model.
Can I mail equipment to ITS?
Yes. ITS accepts appropriate mail-in work and serves customers well beyond Madison. See the Mail-In Repair page for the address and a step-by-step packing guide, and contact ITS before shipping anything.
Do you perform data recovery?
ITS evaluates and works on failed hard drives, SSDs, phones, RAID arrays, memory cards, and more. Recovery feasibility depends on the type and extent of the failure, so contact ITS before continuing to use a failing device.
Do I need an appointment?
Contact ITS by phone, email, or the Request Service form and the best way to handle your specific repair will be worked out with you directly.
Not sure if your device is worth fixing?
That’s exactly what diagnosis is for. Get an honest evaluation before you decide anything.